Software Maintenance Service (SMS) is an annual subscription to a service package:
- Free major upgrades
- Technical Support
- Immediate hot-fixes or interim solutions for software problems
- Periodic maintenance updates (several times a year)
Upgrades to new major versions are free of charge.
Our support engineers provide solutions to all technical issues you are facing with PEAXACT:
- licensing & installation
- product help
- bugs and other technical problems
- suggestions and feature requests
If you encounter a software bug which prevents you from doing your work, you can expect our Technical Support to provide an immediate hot fix. Often you can download a fixed PEAXACT version the next day. You don't have to wait for the next regular maintenance update.
Maintenance updates are released in a short cycle (several times a year). This ensures continuous bug fixing and improvements. PEAXACT informs you about new versions on startup. The latest changes are presented on the What's New page on our PEAXACT blog: www.s-pact.de/bloglicensing & installation